Can't log in
"I can't log in"
If you can't log in, it is always because of one of these 3 causes below. Each paragraph has instructions about how you can fix it to be able to log in again. Please read this before sending a ticket.
1. I am being directed back to the log in page
If you get directed back to the login page instead of the member area after you click Log in, you are entering an incorrect password or username. Keep in mind that your password is case sensitive. The fastest and simplest way for you to fix this log in problem is to click the "Resend password" link on the log in page. You will get an email immediately with your username and a new password.
Once you have used it to log in, you can either keep that password or change it on the "Account Settings" page, but do not use the same password as the one you had before. The email is sent to the email address you used when you registered at The Food Game. You should never use the same password as in any other site. We recommend LastPass password manager so that you don't have to remember each one separately.
If you get such an email even though you haven't requested a new password yourself, then someone other than you is trying to get into your account and the administrator has reset your password.
If the email doesn't appear in your inbox, simply check the spam folder and/or Whitelist firstname.lastname@example.org in your email account to prevent that these types of emails go to your spam folder again.
2. It says my account is unverified
If you enter your login details and you get a message saying that your account is unverified, it means that the news or referral notification bounce. That means your mailboc is full, the email address is wrong or you have deleted the email account.
If your mailbox is full, clear it out and Resend the Verification from the link on the login page. If you don't get the email immediately, check your junk/spam folder and/or whitelist the address:
If you no longer have access to the address, contact us with the correct email address you want to use and we will update it and activate your account. It is your responsibility to make sure that the email address you have in your account is correct and updated.
3. I am locked out due to too many login attempts
If your or someone else has tried to access your account with the wrong username and/or password too many times, or from too many IPs in a short period of time, it will be temporarily locked. This is a security feature to protect your account.
However, if you have a dynamic IP address that changes often, it is possible you would get locked out even though no one else tried to access your account. Please send a support ticket about the issue, and we will make an exception for your account, so that this doesn't happen again.