Food Game Support
Food Game Support

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Read this before submitting a ticket!

Please use Gmail for support tickets, since some email providers block admin emails from traffic exchange related sites. You will get a confirmation immediately when you send a ticket. If you don't see it, it is most likely in your Junk/Spam folder. Whitelist admin@foodgame.surf to be sure you don't miss our reply.

Please check the How to Play page or the Frequently asked questions before sending a ticket.

Your question will not be read if you reply directly to system generated emails such as notifications, newsletters or confirmation emails. The admin email address is not monitored.

BITCOIN PAYOUTS

Occasionally, Bitcoin sending fees are very big. It's varied a lot recently, so some weeks Bitcoin commission payments may be on hold to save you money. 

You can still get your commissions regurlarly to Bitcoin if you use the Coinbase option, since there are no fees when sending to an email address. We will check the fees weekly when we send regular Bitcoin commissions, and if they're at a low rate we will send it.

If you want your money even if the fee is high, we recommend you get it to your bank through the Wise option. If you still want it to Bitcoin with the fee (before fees get lower), send a ticket to confirm it.

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Knowledgebase

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Can't log in

Category: Account

"I can't log in"   If you can't log in, it is always because of one of these 3 causes below. Each paragraph has instructions about how you can fix it to be able to log in again. Please read this befor...

Send money through Wise

Category: Purchase

When you want to send funds to us through Wise, make sure we receive it in USD. Depending on where you live and how you are funding your transfer, you might be instructed to add our account details as...

Prize claim details

Category: Recipes, Ingredients and Cooking

"I don't get the common types of ingredients." What rarity ingredients you get when you claim Food Game prizes in the participating traffic exchanges depend on two things: Where you surf. Your membe...

Payment options

Category: Purchase

"Which payment processors or options can I use to buy something at the Food Game?" Bank transfer (we have local accounts in USD, EUR, GBP, AUD, SEK and NZD) Card payment Wise Coinbase Bitcoin Litecoi...

Payout

Category: Payout

"When do I get my Commissions?" We pay commissions and prizes every other week on Fridays. There is no need to request a cashout. Payout can be in local currency, USD or Bitcoin, and the minimum payou...

I didn't get any verification email

Category: Account

"I didn't get any verification email." It is because you won't get one from us after you sign up. You can log in immediately after you have joined the Food Game. This is because we are not going to se...

Viewing ads in the Food Game to get bonus ingredients

Category: Surfing

You can view some ads (surfing) in the Food Game daily for a bonus ingredient prize. Free members can view 25 ads to earn 10 bonus ingredients. Master Chefs (upgraded members) can view 25 ads to earn ...

I didn't get the ingredient

Category: Recipes, Ingredients and Cooking

"I didn't get the prize, or only part of it was added to my account" Sometimes we hear from people who think they didn't get the prize or didn't get the ingredient in a prize. However, if you see the ...

I have all the ingredients but can't click "Prepare"

Category: Recipes, Ingredients and Cooking

"I have all the ingredients but can't cook a dish"If you have a recipe and all the ingredients required for it but still don't get the option to cook it in your kitchen, it is because you are missing ...

My account is unverified

Category: Account

"My account is unverified."If your account is unverified, it means that news or referral notifications bounce, meaning your mailbox is full, the email address is wrong or you have deleted the email ac...

Get paid to your bank without using Wise

Category: Payout

If you want your payout sent to your bank but for some reason don't want to register for Wise, you must contact support with your bank information, so we can register the payment with the following de...

I can't see recipes in a cookbook

Category: Recipes, Ingredients and Cooking

Recipes (from any cookbook) are only visible to you after you learn them. To learn them, you have to use Cooking Class tickets (both normal and gourmet).So any recipes, either old ones or new ones fro...

Browser notifications

Category: Account

We offer browser notifications with web push for timed events such as the A la Minute event. If you can't get the browser notifications to start when you click to start the opt-in request, it is becau...

All my ingredients are gone

Category: Recipes, Ingredients and Cooking

"All my ingredients are gone" If you have not logged in to your Food Game account for 6 months, your ingredients will expire and disappear from your fridge. This only applies to accounts that have not...

Special orders

Category: Recipes, Ingredients and Cooking

"What are special orders?" Once every 20 minutes there will be a new, urgent Special order. It means that a random dish will come up in a list on the Special Orders page under the Cooking menu. You ca...

Add a profile picture

Category: Account

"How do I get a profile picture?" To have a profile picture in the Food Game, we use Gravatar, Globally recognized avatars.  Register at Gravatar with the same email you used to register in the Food ...

Problem when buying through the Partner Shop

Category: Purchase

You can see your purchases in the Partner Shop if you click the "My Purchases" link on top of the shop page. Should there be an mistake made on your end, for example if you bought something in the wro...

Partner Shop

Category: Purchase

The Partner Shop is a central marketplace for the participating traffic exchanges, where they can sell credits, upgrades and Piggy Bank cash in their sites. When you buy an item, your account in that ...

Cooking Knockout

Category: Knowledgebase

The Cooking Knockout is a tournament type of contest that starts every Monday and ends on Sundays. To participate, register (for free) on Monday when the new tournament starts. Each day of the tournam...

My referral ID disappeared

Category: Recipes, Ingredients and Cooking

"I filled in my referral ID for a site in the list of Participating sites, and later my ID was gone." If the referral ID you filled in has been removed, it was because you filled in someone else's ref...

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