If you get directed back to the login page instead of the member area after you click Log in, you are entering an incorrect password or username. The fastest and simplest way for you to fix this log in problem is to click the Resend password link on the log in page. You will get an email immediately with your username and a new password.
Once you have used your new password to log in, you can either keep that password or change it on the Account Settings page, but do not use the same password as the one you had before. The email is sent to the email address you used when you registered at The Food Game. You should never use the same password as in any other site. We recommend LastPass password manager so that you don't have to remember each one separately.
If you get such an email even though you haven't requested a new password yourself, then someone other than you is trying to get into your account and the administrator has reset your password. If the email doesn't appear in your inbox, simply check the spam folder and/or Whitelist email@example.com in your email account to prevent that these types of emails go to your spam folder again.
If you enter your login details and you get a message saying that your account is unverified, you must re-verify your account. If you just signed up, you have gotten an email to the address you used to register for The Food Game with a verification link. You must click that link before you can log in. We do this to make sure that real people with real email addresses use The Food Game. Please note that you must also verify your account again if you change your email address.
If your account has been verified before but you still get the message it is unverified, it is because our emails don't reach you. The most common issue is that your email inbox is full. Simply clear some space in it and click the "Resend verification code" link on the log in page, and a new one will be sent to you instantly.
If the email doesn't appear in your inbox, simply check the spam folder and/or Whitelist firstname.lastname@example.org in your email account to prevent that these types of emails go to your spam folder again.
If you no longer have access to the email address you registered with and you are unverified, please send a support ticket with your name and new email address, and we will update it.
If your or someone else has tried to access your account with the wrong username and/or password too many times, or from too many IPs in a short period of time, it will be temporarily locked. This is a security feature to protect your account.
However, if you have a dynamic IP address that changes often, it is possible you would get locked out even though no one else tried to access your account. Please send a support ticket about the issue, and we will make an exception for your account, so that this doesn't happen again.
If you get another error or need help specific to your account, please send a support ticket.